• Inventory Management
• Gage/Tool Distribution
• Gage Calibration
• Inspection
• Organization
• Record Keeping
• Customer Service
• Reporting

Essential Functions

• Assemble and stage complete tool kits based on production line requirements.
• Verify that all required tools, gages, and components are included and properly labeled.
• Gage calibration experience needed.
• Issue and receive tools, gages, and kits to/from production employees.
• Maintain accurate documentation for all transactions.
• Inspect tools and gages for calibration status, damage, or wear before inclusion in kits.
• Report any issues and coordinate repairs or replacements as directed.
• Keep crib and kitting areas clean, organized, and safe.
• Follow established processes to ensure efficient tool flow to production lines.
• Respond promptly to production team requests for tools and kits.
• Provide clear communication and support to minimize downtime.

We feel strongly about having someone who is detail-oriented, works well on a team and who is punctual and reliable.

Room for growth, excellent opportunity!

40 hours per week + OT with a 1/2 hour unpaid lunch. The hours are 7:00am-3:30pm, Monday-Friday.

Responsibilities

• Manage multiple day-to-day office operations, including administrative tasks, clerical duties, and occasionally scheduling sales appointments
• Self-motivated individual with an understanding of prioritizing tasks
• Payroll (50-100 employees) in multiple states; Certified payroll
• Assist with new candidate sourcing, recruiting, onboarding, & new hire e-verifying
• Manage unemployment account (daily)
• OSHA reporting and record keeping annually
• Assist commercial sales with access to portals for bidding
• Bid package assembly
• Actively update, prepare and submit prequalification packages for state/federal agencies and commercial contractors
• Manage 401k and pension plan contributions with yearly true-up/reconciliation
• Assemble and submit sales/use taxes monthly and annually for multiple states
• Coordinate intensive worker’s comp and general liability insurance audits annually
• Financial management including journal entries, month end and year end closings using construction software program
• Track subcontractor COIs; File and mail year end 1099s to subcontractors
• Commercial Job costing
• Liaison to firm’s bank and accountant
• Assist with answering phone and scheduling residential sales call appointments as needed

Qualifications

• Proven experience in office management or administrative roles with strong clerical and organizational skills
• Strong multitasking abilities with keen attention to detail; adept at managing schedules and handling multiple priorities simultaneously
• Best candidate can anticipate areas needing attention and skilled at using discretion and prioritizing tasks to be completed
• Best candidate understands the need for confidentiality
• MA Notary a plus

Join us as an Office Manager to bring efficiency to tasks and projects n a daily basis. Your expertise will help us create a seamless office experience that supports our team’s success while fostering a positive environment for all.

Inspection Job Duties Include:

-Performs first piece, in process, and final dimensional inspections

-FAI

-CMM

-Experience with calipers, gages, micrometers, etc.

-Quality Documentation

-Experience with open set up plate inspections a plus!

In this role, you will…

• Maintain knowledge of health insurance products serviced at Wellfleet
• Have the ability to work until 5pm, PST to meet West Coast customer needs
• Stays abreast of relevant business and industry developments and regulatory requirements to ensure compliance
• Manage calls effectively, focus on active listening, clear and professional communication, and efficient call handling techniques to honor commitments made to our customers
• Respond to calls promptly, ask clarifying questions to understand what the caller needs, express empathy, give accurate information, and take responsibility for solving problems or escalating them as necessary
• De-escalate difficult or challenging phone calls professionally and effectively
• Handle a high volume of inbound member inquiries via telephone, email, and chat in a timely and efficient manner
• Maintain an ongoing understanding of internal department and business processes
• Own the member experience to assist with navigating the healthcare journey; via education on our tools, responding to calls, emails, and chats timely/efficiently
• Successfully and efficiently navigate the systems utilized within the department
• Meet and consistently maintain the Quality and Schedule Adherence standards as established by the customer service leaders
• Comprehend and interpret documents, such as training manuals, correspondence, brochures, etc.
• Multitask throughout the day to ensure expectations and department goals are met
• Maintain a positive and professional attitude while staying engaged and motivated to achieve success as an individual and as part of the team
• Attend trainings and other company/team meetings with camera participation
• Ensure full functionality of equipment to perform job duties efficiently and effectively. This includes prompt reporting of any system or equipment issues to supervisor (or proxy) and submitting timely IT ticket, as appropriate
• Identify and communicate trends that are indicative of enterprise service issues
• Perform other duties as assigned.

We are looking for candidates with…

• High school diploma and a minimum of 3+ years’ work experience in customer service in a health insurance setting or medical billing office
• Familiar with medical terminology, health plan documents, or benefit plan designs
• Call Center experience with strong customer service skills
• Demonstrated experience in utilizing digital platforms and systems to manage calls, chats, and emails
• Strong written, verbal and interpersonal communication skills
• Excellent professional phone etiquette, genuine enthusiasm for providing service to others, and the capacity to communicate with empathy
• Outstanding attention to detail and possesses strong time management abilities
• Skilled in decision making and problem solving
• Commitment to help resolve inquiries at the first point of contact
• Ability to think outside of the box to resolve complex member inquiries
• Strong work ethic with a deep sense of accountability towards your teammates and our members
• Dependable with a dedication to excellence and commitment to attendance and punctuality (being at workstation at the proper time each day, fully able and willing to work)
• Familiar with Microsoft Office and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Capable of managing multiple tasks at once while consistently upholding integrity and delivering high-quality service  
• Ability to adapt within a dynamic work environment; willingness to work a flexible schedule and overtime when needed
• Maintain a separate, dedicated work area, that provides information privacy without distraction.

New hires participate in an on-site orientation at our Springfield, MA office location during their first week.  This program is designed to introduce you to our team, culture, policies, and operational procedures, ensuring you have the tools and knowledge to succeed in your role.  You will also receive hands-on training specific to your position and have the opportunity to connect with colleagues.

 Essential Functions and Responsibilities:

• Update and maintain the customer master file with accurate information.
• Review all customer and invoice details to ensure accuracy.
• Issue invoices to customers through various channels such as mail, portals, or other applicable methods.
• Promptly resolves client payment discrepancies by communicating with customer and project manager and accounts for valid deductions by entering adjusting entries.
• Maintain comprehensive customer files, including job sheets, expenses, invoices, and exemption certificates.
• Track and manage job costs effectively.
• Obtain necessary approvals for job cost reductions or credits requested by project managers.
• Accurately determine tax status for each job, collect required exemption forms or tax, and prepare tax reports accordingly.
• Collaborate with Project Managers to obtain purchase orders.
• Establish and maintain positive relationships with customers' relevant representatives, such as purchasing agents and accounts payable departments.
• Resolve collections issues by reviewing customer payment terms and history, coordinating with Project Managers, and consulting with customers' purchasing and accounts payable departments.
• Track all collection efforts and escalate unresolved issues to the Accounting Supervisor.
• Continuously update job knowledge by participating in educational opportunities as provided.
• Compiles relevant data on jobs, billings, receivables, costs, etc. and generates timely reports for management review.

Functional Requirements:

• Adhere to established accounting department procedures and protocols and assist in updating them when necessary.
• Deliver accurate and timely work products.
• Maintain excellent communication and relationships with other departments to facilitate the Billing/Accounts Receivable functions, promptly resolving any problems or disagreements.
• Respect the lines of communication between departments, seeking supervisor guidance before initiating changes to policies or procedures.
• Identify processes that can be improved to enhance efficiency or effectiveness and make recommendations to the Accounting Supervisor.
• Clearly understand and implement instructions and corrections, promptly communicating any concerns to the Accounting Supervisor.
• Utilize critical thinking skills and knowledge to overcome challenges, seeking assistance and incorporating new knowledge when necessary.
• Prioritize tasks based on efficiency and the needs of other departments.
• Meet assigned objective or subjective assessment criteria.
• Always maintains professionalism and always keeps the company goals and priorities in mind.

Education and Experience:

• High school diploma or equivalent required; an AS or BS in accounting or related field preferred.
• A minimum of five years of full-time experience in Accounts Receiveable or an equivalent combination of part-time experience.
• Industry-specific experience in construction and/or job costing is preferred but not required.

 Physical Requirements:

• Required to stand, or walk, or sit, talk, and hear for extended periods.
• Ability to operate a keyboard, telephone, and other standard office equipment.
• Occasionally lifts to 10 lbs.

The Human Resources Administrator supports the Human Resources department with a primary focus on employee benefits administration and recruiting assistance. This position also serves as the main point of contact at the front desk, managing the reception area, answering the phone, and greeting visitors. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, confidential environment.

Key Responsibilities:

Benefits Administration

• Assist with new hire benefits enrollment and conduct benefits orientation.
• Serve as the first point of contact for employee benefits questions.
• Help administer open enrollment processes.
• Maintain accurate and up-to-date benefits records. Reconcile benefits records to payroll records.

Recruitment Support

• Post job openings on internal and external job boards.
• Coordinate interview schedules between candidates and hiring managers.
• Conduct pre-employment processes.
• Execute onboarding activities including document collection and orientation.
• Track applicant status, recruitment metrics, and maintain recruiting documentation.

Reception & Front Desk Duties

• Greet and direct visitors, vendors, and employees courteously and professionally.
• Answer and route phone calls and respond to general inquiries.
• Maintain a clean and welcoming reception area.
• Monitor visitor logs and issue visitor badges per company protocols.

General Human Resources Support

• Maintain employee files and ensure confidentiality of Human Resources records.
• Hands-on employee event coordination.
• Support compliance initiatives and documentation.
• Administrator for Paylocity HRIS.
• Perform additional Human Resources administrative tasks as assigned.

Qualifications:

• Associate’s degree in Human Resources, Business Administration, or related field required; Human Resources certification preferred (ex.  PHR).
• 3+ years of administrative or Human Resources support experience, preferably in benefits and recruiting.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experience with HRIS or applicant tracking systems is a plus.

Work Environment:

• Position is based at the main reception desk in a manufacturing office environment.
• Regular interaction with employees, vendors, and guests.
• Occasional need to move or lift office supplies (up to 25 lbs).