Job Overview
We are seeking a dedicated Customer Service/Leasing Agent to join our property management team. This role is vital in providing exceptional service to prospective and current residents, managing leasing processes, and ensuring compliance with housing regulations.
Responsibilities
- Greet prospective tenants professionally and assist with property tours, answering questions about amenities, lease terms, and application procedures.
- Manage the leasing process from application intake through approval, including conducting background checks and verifying income.
- Address tenant inquiries promptly via phone or in person, providing excellent customer service and conflict resolution when necessary.
- Assist with property maintenance coordination and facilitate communication between tenants and maintenance staff.
- Promote available units through upselling techniques while maintaining transparency about property features and policies.
- Support office administrative tasks including filing, record keeping, and managing tenant correspondence.
Requirements
- Demonstrated customer service skills with the ability to handle conflict management effectively.
- Experience in sales, upselling units or services, negotiation of contracts, and office administration.
- Excellent communication skills with professional phone etiquette; ability to build positive relationships with tenants and team members.
