We are currently seeking a dedicated Customer Service Account Manager to join our Team in Agawam, Ma to provide solutions and support to customers. This is an on-site, Monday – Friday position. No nights or weekends.
ESSENTIAL FUNCTIONS -
- Develop positive, and trusted relationship with customers.
- Interact and assist customers through phone, email and in person.
- Act as a liaison between the customer and internal teams to ensure total customer satisfaction.
- Communicate clearly the progress of monthly/quarterly initiatives for internal and external customer projects.
- Field requests for new products, work with our Sourcing Department to obtain information, and prepare customer quotes.
- Monitor and analyze customers’ usage of our products.
- Provide timely responses to customers and follow through as necessary to ensure satisfaction.
- Track sales and margin performance for assigned customers
- Responsible for working with the business development team to on board and integrate new customers
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
- Bachelors Degree preferred
- At least 2 years’ customer service experience in a fast-paced office.
- Strong verbal, organizational and written communication skills.
- High level of proficiency in Excel.
- Personable with great customer service skills to interface with customers, vendors, and internal teams by phone, on-line, and in person.
- Collaborative - ability to work well in a team environment.
- Able to multi-task activities with shifting priorities while working in a fast-paced, self-directed environment.
