Position Summary
The Resident Service Liaison supports the Property Management Department by handling and resolving tenant/ customer complaints and inquires, following up with residents to ensure the inquiry/complaint has been resolved. Coordinates resident activities in conjunction with Resident Services Coordinator
Duties
- Works with the Property Manager to resolves resident complaints
- Responds within 24 hours to residents' requests via telephone, email or postal mail. Follows up with resident to ensure the inquiry/complaint has been resolved satisfactorily.
- Follows up with residents on maintenance service requests to ensure resident satisfaction of services
- Utilizing available on-line platform such as Family Metrics, tracks resident activity participation for all on-site programs and other outcome measurements that show program impact.
- Updates and post in Community Rewards and Active Building in OneSite program on a daily basis promoting company and community programs and activities.
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Works with Resident Services Coordinator to build a sense of community by assisting with programs that engage residents and promote socialization.
- Identify, communicate and implement opportunities to improve resident experience and service.
- Coordinates, promotes and runs property Food Pantries through Food Share and other distribution entities
This role is ideal for college graduates with a background in Human Services, but applications from all qualified candidates with relevant experience are welcome.
