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Customer Support Specialists

New Britian, CT

Posted: 07/25/2019 Industry: Retail

We have an immediate opening for a full time experienced Customer/Office Support Specialist.

Multitasking, organization and the ability to manage people is a must.The candidate must possess exemplary interpersonal communication skills and have the ability to communicate effectively and positively with customers and coworkers.

 

RESPONSIBILITIES

  • Track and process orders and invoices
  • Field phone calls, e-mails and correspondence with vendors, customers, industry contacts, and employees.
  • Develop positive rapport with customers, vendors, and employees
  • Handle general administrative duties (faxing, copying, data entry)
  • Resolute customer complaints regarding damaged/defective merchandise, shipping issues, etc

 

 

REQUIREMENTS

  • Strong computer skills including mastery of the Microsoft Office Suite (Word, Excel, Power Point, Outlook).
    • Detail oriented and extremely organized.
  • Must know how to prioritize tasks and be flexible regarding hours/requirements during peak sales periods.

During peak periods some Weekend hours are available

 

LEADERSHIP SKILLS

  • Excellent communication and interpersonal skills, both written and verbal.
    • Poised and polished with a professional demeanor.
    • Able to anticipate needs and take action.
    • Superior judgment with confidential materials and information.
    • Capable of operating independently in an ever-changing environment and able to switch gears quickly.
    • Strong team player able to work effectively with internal and external customers

 

WE OFFER(for full time employees)

A comprehensive wage and benefit package including medical & dental insurance for full-time employees, paid vacations, 401k. Raises and promotions are based on performance and positive attitude.

 

Brody Cunningham
Managing Partner

Brody has over five years of experience in the staffing industry, and has been with Pascoe Workforce for three. His ambition, determination and creativity has set him apart throughout his career. He seeks out new challenges, adapting to facilitate clients’ requests and expanding his already deep industry knowledge base.
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