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Customer Service/Sales Support

Enfield, CT

Posted: 09/03/2019 Industry: Manufacturing Pay Rate: $17.50/hour

 

Job Description:

  • Order processing & order management support
    • Ensure order entry fulfillment by phone, fax as well as electronic means (EDI, PDF, eProcurement, etc.)
    • Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
    • Liaise with sales reps and end-users in relation to order resolution.
    • Setup service and service tickets as necessary
    • Perform service billings for field, customers and pipette centers including credits/rebills.
    • Manage order entry inboxes including processing marketing redemptions
  • Sales-related Support
    • Support Sales on preparing product quotes.
    • Provide Sales on supporting material preparation (where applicable) including T&Cs, COI, and other support documents.
    • Coordinate with Sales to send out demos, samples, and marketing materials, where applicable
  • Customer Service background
  • Proficient computer skills (Word, Excel, Outlook etc.)
  • Data Entry skills
  • Bachelors Degree preferred

Valerie Price
Staffing Manager

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