Job Summary:

 The Customer Service Representative is responsible for processing customer orders, handling customer service issues and developing and reinforcing customer relationships.

Essential Functions of Customer Service Representative:

• Receive and process customer orders daily.

• Manage customer requests in a timely and efficient manner.

• Act as the communication liaison between Sales, customers and operations.

• Produce and maintain various departmental reports and documents.

• High School graduate or equivalent required; college degree preferred.

• Excellent verbal and written communication skills. Ability to communicate clearly, professionally and in a positive manner with internal and external customers.

• Effective time management and organizational skills.

• Able to achieve a high level of accuracy in a fast-paced environment. Attention to detail is a must.

• Strong computer experience required including Microsoft Outlook, Microsoft Excel, Microsoft Word, and the ability to learn new programs.

• Prior sales experience (preferred).