• Learn and understand the basics of insurance and the health insurance products serviced

• Navigate the LuminX claim system

• Ensure that all voicemail messages are obtained, and calls are returned within 24 hours

• Respond to email inquiries in a timely and professional manner

• Provide accurate responses to callers

#CB

• A minimum of one years’ work experience in customer service preferably working in a health insurance setting, medical billing office or related field

• Above average computer proficiency

• Excellent phone etiquette

• Customer-focused, detail-oriented

• Strong communication skills

• Ability to multitask

• Strong time management skills