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Business Service Representative

Enfield, CT

Posted: 08/27/2019 Industry: Admin/Clerical Pay Rate: $15/hour

Currently looking to hire Business Service Representative on a long term contract through January of 2020, at that point, we are looking to hire some of the best representatives on a permanent basis.

Start date: Within the next 2 weeks! 

Shifts are Monday-Friday, plus 1 weekend day day(sat or sun) every other weekend.

  • 8:00am – 2:00pm
  • 8:00am – 4:00pm
  • 12:00pm – 8:00pm
  • 2:00pm – 10:00pm
  • 4:00pm – 10:00pm

Requirements:

  • Search/look-up: looking up information on stores/products
  • Grammar test – difference between Your, you’re, their/there  etc.
  • Typing test - 40 WPM
  • You will need to work one weekend day every other week
  • Need to be able to work Christmas Eve and New Years Eve (will probably only need to work 1 of those, depending on staff) both everyone will be required to work on Black Friday and Cyber Monday)

Responsibilities include but are not limited to:

  • Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
  • Articulate and engage in both verbal and written communication.
  • Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact.
  • Dedication to provide excellent service to each consumer when there is a high volume of contacts.
  • Confidence to make your own judgements about what is right for your consumer.
  • Type 40 words per minute.

 

Do you have what it takes?

  • Responding in a fun, reliable, knowledgeable and engaging way to inbound consumer contacts your entire shift through phone calls, email, snail mail, and possibly live chat.
  • Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand.
  • Meeting performance expectations: Post-contact survey results and your daily productivity.
  • Working on Black Friday, Christmas Eve and one weekend day - every other weekend -to help our most loyal fans.
  • Happy to work in a dynamic, one team environment

Brody Cunningham
Managing Partner

Brody has over five years of experience in the staffing industry, and has been with Pascoe Workforce for three. His ambition, determination and creativity has set him apart throughout his career. He seeks out new challenges, adapting to facilitate clients’ requests and expanding his already deep industry knowledge base.
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